The following case study is an example of Focus21’s holistic approach (looking at the solution as a whole, rather than a set of individual components) when undertaking a digital transformation project. When collaborating with the government agency, Public Services Health & Safety Association (PSHSA), it required leveraging a set of diverse tools and several functional integrations to meet their operational needs and improve their customer’s experience while accessing the website.
PSHSA, funded by the Ministry of Labour, Immigration, Training and Skills Development of Ontario, partners with employers and workers in Ontario’s Public and Broader Public Sector. They provide training, consultations, and information on health and safety initiatives and legislation to improve workplace safety.
In 2017, PSHSA sought to update its safe work environment training system. They also desired a self-service portal that complied with legislation and would help reduce workplace risks. Thirdly, they required a complete overhaul of their official website to improve the UI/UX and provide a more modern look.
The website was poorly designed and not very intuitive, making navigation cumbersome. Information was also not organized in a logical fashion for easy access.
A revamp of the website also provided an opportunity to update the current training system and provide new materials in various formats.
PHSHA required a more active mechanism on their website for members to ask specific questions and get quick answers instead of needing to conduct exhaustive searches and wait unnecessarily long for responses.
The Focus 21 Team worked closely with PSHSA executives to develop a strategy for modernizing their internal paper-based processes and addressing the above identified website needs. Through analysis and checkpoints, they ensured Focus 21’s alignment with PSHSA’s vision for simplicity and clarity.
After the various consultation sessions, the Focus21 team moved to a detailed analysis of functionality requirements and established a development time table to ensure the project stayed on track. Throughout the design and development stages, various checkpoints ensured the project aligned with PSHSA's initial vision.
With the help of Focus 21, PSHSA underwent a comprehensive digital transformation, gaining a self-service portal and an informative website offering four main categories for easy retrieval of desired information. The site’s UI/UX facilitates easy navigation, with features like live chat for quick interaction. PSHSA can now easily and independently update information, maintaining relevance and effectiveness.
The website now contains a vast number of visual materials (including blogs and newsletters) to more vividly illustrate the services and activities of the PSHSA. It also incorporates an adaptive design to adjust viewing according to the specific user device.
The key goal in creating the self-service portal for the Public Services Health & Safety Association was to reduce the workload of PSHSA’s specialists without decreasing effectiveness, and at the same time, provide a better experience for website visitors. These objectives were achieved with Focus21’s holistic approach to digital transformation which involved unifying the individual requirements of the project into a cohesive overall solution rather than designing each to operate in isolation.
The following case study is an example of Focus21’s holistic approach (looking at the solution as a whole, rather than a set of individual components) when undertaking a digital transformation project. When collaborating with the government agency, Public Services Health & Safety Association (PSHSA), it required leveraging a set of diverse tools and several functional integrations to meet their operational needs and improve their customer’s experience while accessing the website.
Public Services Health & Safety Association
Health and Safety
Apostrophe CMS
AWS Elastic Beanstalk
MongoDB
Moneris
Terraform
Product Strategy
User Research & Testing
UI/UX
Software Development
QA
PSHSA, funded by the Ministry of Labour, Immigration, Training and Skills Development of Ontario, partners with employers and workers in Ontario’s Public and Broader Public Sector. They provide training, consultations, and information on health and safety initiatives and legislation to improve workplace safety.
In 2017, PSHSA sought to update its safe work environment training system. They also desired a self-service portal that complied with legislation and would help reduce workplace risks. Thirdly, they required a complete overhaul of their official website to improve the UI/UX and provide a more modern look.
The website was poorly designed and not very intuitive, making navigation cumbersome. Information was also not organized in a logical fashion for easy access.
A revamp of the website also provided an opportunity to update the current training system and provide new materials in various formats.
PHSHA required a more active mechanism on their website for members to ask specific questions and get quick answers instead of needing to conduct exhaustive searches and wait unnecessarily long for responses.
The Focus 21 Team worked closely with PSHSA executives to develop a strategy for modernizing their internal paper-based processes and addressing the above identified website needs. Through analysis and checkpoints, they ensured Focus 21’s alignment with PSHSA’s vision for simplicity and clarity.
After the various consultation sessions, the Focus21 team moved to a detailed analysis of functionality requirements and established a development time table to ensure the project stayed on track. Throughout the design and development stages, various checkpoints ensured the project aligned with PSHSA's initial vision.
With the help of Focus 21, PSHSA underwent a comprehensive digital transformation, gaining a self-service portal and an informative website offering four main categories for easy retrieval of desired information. The site’s UI/UX facilitates easy navigation, with features like live chat for quick interaction. PSHSA can now easily and independently update information, maintaining relevance and effectiveness.
The website now contains a vast number of visual materials (including blogs and newsletters) to more vividly illustrate the services and activities of the PSHSA. It also incorporates an adaptive design to adjust viewing according to the specific user device.
The key goal in creating the self-service portal for the Public Services Health & Safety Association was to reduce the workload of PSHSA’s specialists without decreasing effectiveness, and at the same time, provide a better experience for website visitors. These objectives were achieved with Focus21’s holistic approach to digital transformation which involved unifying the individual requirements of the project into a cohesive overall solution rather than designing each to operate in isolation.
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